Frequently Asked Questions

All Topics

General Information

Shipping & Delivery


Payment, Promotions & Gifts Vouchers

Return and Refund

What’s our vision?

Shopping at Seoudi

Where can I find Seoudi stores?

Where do we deliver?

What are the shipping fees for online orders?

How should I address any concerns regarding the quality of the products I have purchased?

Is it possible to make changes to my order after the checkout process?

Why are some items being substituted?

If I make any changes to my order, how will the online payment process handle any price difference in the final order value?

Is there any difference in pricing between products sold in-store and online?

How do I address payment issues?

If I encounter any issues with an online transaction, who should be my point of contact?

What are the available payment methods?

Can I make payments using credit cards?

What types of payment cards are eligible for use during the purchasing process?

Can a POS machine be sent to enable card payments at the delivery location?

How is online payment processed and charged?

Can I pay using Seoudi's promotion coupons?

How much is the delivery fee?

How can I return/exchange purchased products?